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Return & Refund Policy

 

Return & Exchange Policy

30-day return period:
Within 30 days of the delivery date, you can return items purchased from avelinejewelry.com for a refund or store credit. All returns must be approved before being sent back to us.

Condition of Returns:
To be eligible for a return, the item must be in the same condition as when you received it. The item must be unused and in its original packaging (including any gifts).

Return Shipping Cost:
Please note that while we are happy to offer a refund or store credit, we do not cover the cost of return shipping. You are responsible for the cost of return shipping and must provide a tracking number as proof of return.

Refunds:
After an approved return, a refund will be processed to your original payment method. The refund will be calculated based on the promotional discount that was applied to the order. It may take between 2-7 business days for your refund to appear in your account.

Exchanges:
We offer store credit if you wish to exchange for another item. Once a return is approved, we will send you a personal code. All exchanges are final.

Gift Exchanges:
Gift items are non-refundable but can be exchanged for store credit. Gift cards are non-refundable or cancelable.

Promotion Terms:
Packages:
If the entire package is returned: Full refund or store credit for the entire package.
If parts of the package are returned: Proportional refund or store credit based on the individual price of each product.

Promotional Sets (e.g. Buy 2 Get 1 Free):
If an entire set is returned: Full refund or store credit for the entire collection.
If parts of the collection are returned:
B2G1: 80% refund or store credit based on the full value of each item, after discount applied.

Limited offers (e.g. B2G2): 50% refund or store credit based on the full value of each item, after discount applied.

Mystery Products and Gifts:
Mystery products and free gifts cannot be returned.

Initiate a return:

If you are eligible and would like to initiate a return or exchange, please contact us at service@avelinejewelry.com with the following information and we will help you through the process:

Order number
Item(s) to be returned or exchanged
If it is a gift exchange, please provide the customer's details such as full name, email address, order number, delivery address or phone number.

If there is a problem with the product, please let us know and we will resolve it in another way.

Do you have any questions?
Visit our FAQ page or contact our customer service.

Company name : DVM-COMMERCE LIMITED

Reg. Number: 68806498

Address: 2 Fa Yuen Street, Mong Kok, Kowloon, 999077, Hong Kong.