Shipping Policy
Our goal is to ensure a seamless and transparent delivery process for your convenience and satisfaction. Below are the details of our delivery process.
SCOPE OF DELIVERY
- Countries: We currently ship Worlwide
- Future expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United States: Free delivery on all orders over $69,99
- No hidden fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing time: Orders are processed within 1-2 working days, Monday to Friday.
- Order deadline: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
- Orders placed on weekends: Orders placed on weekends are processed the next working day.
TRANSIT TIME
- Estimated delivery time: 5-7 working days.
- Working days: Shipments are made Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
DELIVERY PROCESS
- Reliable courier services: We ship via DHL and Fedex.
- Insured shipments: All shipments are insured. In case of loss or damage during transportation, please contact our customer service.
- Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
INSTRUCTIONS FOR TRACKING
- Tracking information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track your order: You can track your order through our website. Just enter your tracking number on our tracking portal to see the status of your order.
- Questions and answers: Our support team is ready to help with any questions about tracking your order.
PROCEDURE FOR MISSING ITEMS
- Report missing items: Contact our customer service within 7 days of receiving your package via service@avelinejewelry.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURNS POLICY
- Returns: Returns are accepted within 14 days of receipt of your order.
- Conditions for returns: The goods must be unused, undamaged and returned in the original packaging. Personalized items cannot be returned.
- Costs: Shipping costs for returns are the responsibility of the customer unless the item is defective or not as described. In such cases avelinejewelry.com will
will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receipt of the return and refunded to the original payment method.
Company name : DVM-COMMERCE LIMITED
Reg. Number: 68806498
Address: 2 Fa Yuen Street, Mong Kok, Kowloon, 999077, Hong Kong.